Secure Chorus featured in Land Mobile “The future of messaging apps”


Secure Chorus’ Chairman Elisabetta Zaccaria discusses several important aspects enterprise users should consider when selecting messaging apps, such as reliable data security and data auditability. But there is a third aspect that remains unresolved. Just as phone numbers connect enterprise users of different telephony networks, so too should it be possible for communication between users of different messaging apps.

Messaging apps currently allow users to text message, voice call, video call and send images, videos and audio. However, these apps are evolving and becoming platforms that offer many more services such as e-commerce, fintech applications and connection to IoT devices. The emerging use of messaging apps for delivering enterprise services has created an increased requirement for strong data security, while introducing multi-stakeholder use cases that can only be resolved by achieving interoperability between different messaging apps.

If we take the example of global organisations, regional offices in different countries are likely to use different brands of messaging app, each more established in a specific country, offering better local connectivity and cost benefits. Interoperability between these brands would allow the organisation’s internal communication to be simplified, creating the ability to communicate across all regional offices. More importantly – and an issue that is currently a challenge – organisations would be able to communicate more efficiently with their business ecosystem of clients, suppliers, advisors and any other relevant party to their day-to-day business.

Recent changes in regulation mean that the security requirements must be addressed alongside messaging app interoperability. The EU General Data Protection Regulation (GDPR) requires organisations to protect data during any data processing activity. As a result, an organisation’s data security perimeter has expanded to cover wherever data may be processed. Data processing, in many cases, happens both inside and outside of an organisation, due to remote workforces, outsourcing of services, or simply as a result of day-to-day business communication with external parties. The adoption of a universal interoperability standard (that mandates an approach to security solving the requirements of the GDPR) would substantially simplify data protection beyond the security perimeter of an organisation.

The article can be found here

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